Enterprise-Grade VoIP for SMBs
Great Lakes Tech Services, LLC offers a complete voice solution for small to medium-sized businesses with our cloud-based Cytracom VoIP platform. Our platform surpasses traditional premise-based PBXs by offering new advanced features and functionality. Beyond that, our solution frees you from the constraints of typical legacy phone systems — CAPEX, ongoing maintenance, and the eventual need for total replacement. Our VoIP solution simplifies your business by providing state-of-the-art advanced voice communications that allow you to focus on what you do best!
What makes Great Lakes Tech Services, LLC and Cytracom Different?
When we say “VoIP Made Simple,” we really mean it!
Our partner, Cytracom, has developed three key pillars of service delivery that simplify the end-to-end experience for you, our valued customers. Simply put, we offer an advanced voice solution that easily fits into an economical subscription plan without any long-term commitments. How about that for VoIP Made Simple?
Cytracom’s solution is only sold through their nationwide partner network. Cytracom provides training, certification, and support to their partners so we can successfully design and deploy your office phone system.
Our focus is on providing a world-class voice experience for our customers. Cytracom is so confident in their solution that they enable certified partners to offer it without a contractual commitment.
Phones are included in our simple monthly pricing model. By the way, we replace them every 36 months with our Evolve™ program and provide a lifetime warranty as long as you use our service. We want to ensure you always have the latest and greatest for your communications needs!
We focus on developing features that meet the stringent requirements of our customers. Listed below are some of our most popular features.
- MOBILE INTEGRATION
- ADVANCED REPORTING
- VOICEMAIL TO EMAIL/SMS
- WEB PORTAL INTERFACE
- SOFTPHONE SUPPORT
- CALL QUEUES AND AGENTS
- CENTRALIZED DEVICE MANAGEMENT
- PARK PRESENCE
- AUTO ATTENDANT
- DIAL-BY-NAME DIRECTORY
- HOLIDAY ROUTING
- CUSTOM HOLD MUSIC
- CALL CENTER FUNCTIONALITY**
- CALL RECORDING**
- DIRECT INWARD DIALING
- CALL CONFERENCING
- HUNT GROUPS
- FIND ME / FOLLOW ME
- CONFERENCE BRIDGING**
** Nominal Fees may apply
Today’s business worker is constantly in front of a computer while on the phone. CliqTM, our unique Windows® desktop application, allows you to monitor and interact with your voice communications while on the computer.
24×7 VoIP Support
We believe in face time. What does that mean? Cytracom’s go-to-market model ensures that you get quality face time from local partners for sales and support. Cytracom works closely with us so we have all the training and tools needed to support you, and they stand behind us 24×7.
About Cytracom and Great Lakes Tech Services, LLC
No one does VoIP more simply than Great Lakes Tech Services, LLC and Cytracom. With a unique platform built on Cytracom’s cloud-based technology, MBS and Cytracom give small businesses the quality and features of big business VoIP. VoIP provides a cost-effective business voice solution with the performance and reliability expected by today’s businesses. Cytracom’s solution is sold exclusively through their nationwide partner network, which provides the most direct, simple, and clear value for their customers.
Great Lakes Tech Services, LLC
worked with Cytracom for over a year before offering systems to the public. We wanted to be one hundred percent confident in the service and support offered by our partner. We are! We’ve installed systems that gained the respect of our clients while saving them money and enhancing their capabilities!
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